Refund Policy

1. Cancel before we purchase

You may cancel your application for a full refund at any time before we complete the purchase of your license on the official state portal. On cancellation before purchase, we refund 100% of what you paid to your original payment method.

We typically fulfill orders within 24 hours of submission, so please send cancellation requests as soon as possible — ideally within 24 hours of submitting your application. Every order confirmation email includes your reference number and the support address for exactly this purpose. Once the state purchase is complete, Section 3 applies instead.

2. If we cannot complete your order

If we are unable to purchase your license for any reason on our side — for example, a state system outage that prevents completion, an application we cannot process as submitted, or a rejection caused by our error — you receive a full refund of all amounts paid. We will always tell you why the order could not be completed.

3. After your license is purchased

• Payments are non-refundable once the license is purchased. State agencies do not refund issued licenses to us, so we cannot return those amounts to you. Where a state does allow a refund, void, or correction in a specific situation, we will pursue it on your behalf and pass through whatever the state returns.
• Our service is non-refundable after purchase, because the service — review, submission, purchase, and delivery — has been performed. The exception is our own error, covered in Section 4.

4. If we make an error

If your license is purchased incorrectly because of our mistake — for example, the wrong license type or wrong validity dates relative to your confirmed order — we will make it right at no cost to you:

• we will request a correction or re-issuance from the state agency at no additional charge, where the state permits it; and
• if a correction is not possible, we will refund you in full — every dollar you paid us that was not already delivered to the state for a correct license, plus anything we can recover from the state.

5. Errors from incorrect application data

If a license is issued incorrectly because of inaccurate information in the application you submitted, contact us immediately. Where the state permits corrections or re-issuance, we will handle the process for you at no additional service charge (any fee the state itself charges for re-issuance is passed on to you). Refunds in these cases depend on the state agency's own policies, which generally do not allow refunds for customer-caused errors.

6. Duplicate payments

If a technical error causes your payment method to be charged more than once for the same order, the duplicate charge is refunded in full. Duplicate charges are normally identified and reversed automatically; if you spot one first, email us and we will confirm and refund it.

7. How to request a refund

Email support@anglerpermit.com with:

• your order reference number (it starts with “AP-” and appears in your confirmation email);
• the email address used on the application; and
• a brief description of what you are requesting and why.

We review every request individually and respond within two business days.

8. Refund processing time

Approved refunds are issued to your original payment method within two business days of approval. Depending on your bank or card issuer, the credit typically appears within 5–10 business days. We will email you a confirmation when the refund is issued.

9. Chargebacks

Please contact us before filing a chargeback with your bank — most issues are resolved faster and at no cost through our support team. We contest unwarranted chargebacks using the application, authorization, and delivery records we retain, as permitted by card-network rules.

10. Contact

Refund requests and questions: